What personal data do we collect
When making a purchase or contacting us through our e-shop, we process the following personal data:
- Name and surname
- Delivery and billing address
- E-mail address
- Telephone number
- IP address (automatically when visiting the website)
- Order history
For what purpose do we process your data
We process your personal data exclusively for the following purposes:
- Order processing - processing, delivery and billing
- Customer communication - answering questions, resolving complaints
- Fulfillment of legal obligations - accounting, tax records
- Improvement of services - website traffic analysis (anonymized data)
Legal basis for processing
We process your data on the basis of:
- Performance of the contract (Art. 6, para. 1, letter b) GDPR) - when processing the order
- Legal obligation (Art. 6, para. 1, letter c) GDPR) - accounting and tax obligations
- Legitimate interest (Art. 6, para. 1 letter f) GDPR) – fraud protection
To whom we provide your data
We do not sell your data to third parties. We only share it with:
- Carriers (ourier services) – for the purpose of delivery
- Payment system – when processing payment
- Accounting software – for the purpose of bookkeeping
All recipients are bound by confidentiality and process data only to the extent necessary.
How long do we keep your data
- Orders and invoices – 10 years (legal obligation)
- Email communication – 3 years
- Customer account – for the duration of the activity, after cancellation up to 1 year
Your rights
As a data subject, you have the right to:
- Access to your personal data
- Correction of incorrect or incomplete data
- Erase of data (“right to be forgotten”)
- Restriction of processing
- Data portability
- Objection to processing
- Withdraw consent at any time (if processing is based on consent) - To exercise your rights, please contact us at: shop@adastralabs.eu
Complaint to the Personal Data Protection Office
If you believe that the processing of your personal data violates the GDPR, you have the right to file a complaint with:
- Personal Data Protection Office of the Slovak Republic Hraničná 12, 820 07 Bratislava
Data security
We have taken appropriate technical and organizational measures to protect your personal data data from unauthorized access, loss or misuse.
Changes to this document
We may update this document at any time. We will notify you of changes by posting a new version on this page.
Last updated: August 2026